Cost-effective online accessibility for your disabled visitors
Accessibility Support Services Evaluation Criteria
Below is a table of evaluation criteria to take to vendor presentations and management meetings. Use it to compare vendors as well as in-house services to audit an agency's website for accessibility.
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Evaluation Criteria |
Vendor |
Vendor |
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Name of vendor or internal department |
Access2online |
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Your criteria #1: |
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Your criteria #2: |
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Experience |
At least 2 years of experience auditing websites to regulations similar to AB - 434 standards? |
✓ |
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Experience auditing the websites of a major government agency for accessibility? |
✓ |
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Number of experienced accessibility analysts? |
14 |
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Part of an agency's response committee to a judicial complaint? |
✓ |
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Experienced with WCAG 2.0 and WCAG 2.1? |
✓ |
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Are references available? |
✓ |
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Capabilities |
Trusted Testers certified by the Office of Accessible Systems and Technology? |
✓ |
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Web Accessibility Specialist certified by the International Association of Accessibility Professionals? |
✓ |
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Works with web redesign team to make in-process mockups accessible? |
✓ |
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Experienced selecting pages to audit per WCAG-EM methodology? |
✓ |
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Remediates documents such as PDF, MS Word, Powerpoint? |
✓ |
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Remediates audio, video, multimedia, and maps? |
✓ |
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Complies to AB - 434 |
✓ |
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Complies to California's Unruh Act |
✓ |
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Complies to Title II of the ADA? |
✓ |
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Complies to Section 508 of the Rehabilitation Act? |
✓ |
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Structured, objective, written test procedures available to be evaluated by your IT staff? |
✓ |
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Work samples available? |
✓ |
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Capabilities interviews available? |
✓ |
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Automation software empowers human analysts? |
✓ |
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Services integrate with Monsido, Dinolytics, SiteImprove, etc.? |
✓ |
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Audit the private-sector widgets and applications linked or integrated into agency website? |
✓ |
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Support |
Besides listing violations, provides remediation suggestions matched to web designers workflow? |
✓ |
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Unlimited debriefings, violation explanations, and remediation guidance? |
✓ |
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Help develop a Remediation Plan with your staff? |
✓ |
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Provides staff training materials to insure continued accessibility? |
✓ |
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On site training? |
✓ |
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Provides an accessibility seal of compliance and a Letter of Reasonable Accessibility? |
✓ |
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Available to support staff's accessibility support requests? |
✓ |
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Real-time accessibility support available for your disabled visitors? |
✓ |
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Cost |
CMAS certified vendor? |
#3-19-70-3636A |
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Certified Small Business? |
#2000352 |
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Published hourly rate? |
$49 |
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Their fixed-price proposal price option? |
$ |
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Their fixed-price delivery time? |
_____ weeks |
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